Some customers recently experienced an interruption in their DIRECTV® programming with UltimateTV® service due to technical issues. On January 23rd, DIRECTV and Microsoft delivered a software update that restores the service, but it is possible that some satellite receivers have not yet received this update.

If you are having trouble with your service, first confirm that you have correctly installed your DIRECTV™ Receiver with UltimateTV® service. You can refer to these instructions for assistance.

If you are activating your DIRECTV Receiver with UltimateTV service for the first time, you may experience one of the following problems:

• Error message "Searching for satellite signal": If you see this message on your TV screen on some channels, but are still able to receive the program Guide, please verify that you have followed the installation instructions correctly. Wait for approximately 24 hours before testing the service again. In most cases, your problem will be solved automatically via satellite. If the problem persists, call DIRECTV at 1-800-347-3288 for further assistance.
• Recording conflict within My Shows: If you receive onscreen notices about recording conflicts within My Shows, wait for approximately 24 hours before testing the service again. In most cases, your problem will be solved automatically via satellite. If the problem persists, call DIRECTV at 1-800-347-3288 for further assistance.
• Error message "Searching for Program Guide": If you see this message on your TV screen for more than 5 minutes, please verify that you have followed the installation instructions correctly. If you still experience the problem, please click here for additional instructions.

If you experience difficulty with the service update that was released on January 23rd, please call DIRECTV at 1-800-347-3288 for further assistance.