Getting help

Service update: Are you having trouble with your service? Check here first for service update information.

Need help setting up your DIRECTV™ Receiver with UltimateTV® service?
Confused about how to use your remote control?
You can find solutions to these and other common questions online, anytime.

UltimateTV & DIRECTV Service

Contact DIRECTV Customer Service 24 hours a day, 7 days a week at 1-800-DIRECTV (1-800-347-3288) for questions including DIRECTV® programming, billing, Satellite dish antenna & signal reception, or Using UltimateTV service features.

To contact DIRECTV® via email, or simply share you comments, go to the feedback section on DIRECTV.COM and we'll get back to you within 48 hours.

MSN TV Service on your UltimateTV receiver

For MSN TV service related questions including billing, email, or internet access you can contact us at our help center or call toll-free 1-877-858-4628 and press 2. Hours of operation are M-F 6:00 a.m. - 10:00 p.m. Pacific Standard Time and Saturday and Sunday 6:00 a.m. - 9:00 p.m. Pacific Standard Time.

Hardware

For specific questions regarding your hardware such as your UltimateTV receiver, remote control, or wireless keyboard, contact the manufacturer (RCA or Sony) at:

     RCA Customer Service: 1-866-508-9661
     Monday through Friday 8 AM - 8 PM EST
     Saturday and Sunday 10 AM - 7 PM EST
     www.rca.com/customerservice

     SONY SATELLITE SYSTEM INFORMATION CENTER: 1-800-838-SONY (7669)
     24 Hours / 365 Days
     Sony Electronics Customer Support Web Site

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