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Common Questions


For DIRECTV Customers

 Will I need to buy a new receiver?
 UltimateTV® service is only available on some DIRECTV™ Receiver models (RCA models DWD490RE and DWD495RE, and Sony model SAT-W60). If you do not have one of these receivers, you will need to buy a new receiver and remote control, which are sold as a package.

 Will I need to buy a new satellite dish antenna?
 You might. If your current satellite dish does not have dual-output LNB (Low Noise Block), you will need to purchase a dual-LNB dish so that you can hook up both of the receiver's tuners. (The dish can be a round dual-LNB single-satellite dish or an oval multi-satellite dish.) If you wish to use the dual-tuner capability of your DIRECTV™ Receiver with UltimateTV® service, and use your old receiver in another room, you will need to purchase a multi-switch accessory to expand the number of outputs from a dual-LNB dish.

 Do I really need two cable feeds from the satellite dish antenna to the receiver?
 Yes, you need two RG-6 cable feeds in order to use all of the features offered by the UltimateTV service, including Picture-In-Picture and the ability to record one program while watching another.

 Will I need a new DIRECTV Access Card?
 No, the DIRECTV Receiver with UltimateTV service comes with its own DIRECTV™ Access Card.

 Can I keep my existing DIRECTV™ Receiver for use in another room?
 Yes, for a fee you can have your DIRECTV® programming package provided to more than one receiver ("mirrored"). You will also need a 4-way multi-switch and extra RG-6 coaxial cable. These are available from your local DIRECTV™ retailer. If you wish to have UltimateTV service in both rooms, you need to have a DIRECTV Receiver with UltimateTV service for each room.

 What are the system specifications of the DIRECTV Receiver?
 The receiver includes:

  • A hard drive capable of recording up to 35 hours of programming (actual recording capacity depends on type of programming being recorded)
  • Two DIRECTV satellite tuners
  • Two USB ports (for USB keyboard and potential future applications)
  • 56 Kbps modem
  • S-Video in/out, two AV in/out (no pass-through), RF in/out
  • Printer port (printing is not currently functional)
 Who do I call if I want more information?
 For more information please call us at 1-800-531-5000.

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